1. Do image/video generation models have RPM limits?
Yes. RPM (requests per minute) limits vary by model:- Veo 3.1: approximately 50 RPM
- Seedance: approximately 200 RPM
- Kling: depends on the specific model
2. Can I request an RPM limit increase?
Yes. RPM can be flexibly upgraded based on your usage needs. Please contact us and let us know your requirements.3. What happens if actual usage does not reach the committed RPM?
If a user’s actual RPM remains below the committed level for one consecutive week, the platform will adjust the rate limit according to the following policy (whichever is lower):- Reduce the limit to the peak RPM over the past week
- Restore it to the model’s default rate limit
4. What should I do if 429 “server overload” or “RPM limit exceeded” is returned?
This means the rate limit has been triggered. For model-specific limits, please refer to: https://docs.jiekou.ai/docs/model/llm-rate-limits Temporary solutions:- Reduce the request frequency
- Add exponential backoff retries in your code
- Contact customer support to increase your RPM quota based on your recharge amount
5. Model responses often time out (Timeout)?
This is especially common with image editing models such as Gemini, which have longer processing times (possibly 1–10 minutes). Recommendations:- Set the timeout to more than 10 minutes
- Use asynchronous task mode (if applicable)
- Avoid calling heavy tasks during peak hours
Contact Support If the FAQs above do not resolve your issue, please contact technical support through the following methods:
- Enterprise WeChat/WeChat technical support group (recommended, fastest response)
- Information format to provide:
- Issue description + screenshots
- Account ID (UUID)
- Trace ID (if any, usually in the error message)
- Request parameters (after masking sensitive information)